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The Hidden Costs of Manual Asset Tracking (and How to End Them)

2022-12-04
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The Hidden Costs of Manual Asset Tracking (and How to End Them)
Illustration: © IoT For All

Say you run a construction firm, and you have a perfectly serviceable grinder. The tool only costs you $80, and it generates a lot of value on the job. Great, right? But what happens when you need the grinder, and it’s not where it’s supposed to be? 

'Without an accurate inventory, updated in real time, you can’t keep assets where they need to be, when they need to be there.' -TroverloClick To Tweet

That’s where costs start to accrue. The average hunt for a lost tool lasts about 90 minutes—an hour and a half of paying for the labor that’s not producing. You might have to delay the job until you can get a replacement; that’s more lost productivity. And if you can’t find the grinder, you have to buy a new one. Now you’re out an additional $80. 

Add it all up, and that misplaced grinder can cost your company upwards of $300: four times the purchase price. 

The Costs of Manual Asset Tracking

Scenarios just like this play out all the time in construction, but the problem of poor manual asset tracking extends across industries. Site services companies lose portable restrooms. Logistics firms lose trailers. Retailers lose their wares. In fact, in 2014, U.S. retailers lost $44 billion worth of merchandise to theft, fraud, and simple administrative mistakes.       

As that figure suggests, the problem isn’t just theft (although that can certainly be an issue). It’s that it’s hard to keep track of where everything is. The tool you need may be at the job site, on a truck, or lost in the warehouse. Without an accurate inventory, updated in real time, you can’t keep assets where they need to be, when they need to be there. 

That uncertainty is expensive. And if you track your assets manually—with paper forms, spreadsheets, or even punch cards (it happens)—you’re probably spending more than you think. Here are five hidden costs of manual asset tracking, followed by a solution that eliminates them all:  

1. Lost Labor Productivity

You have to pay employees whether they’re producing value or not. Every minute they spend hunting for missing assets is a loss; the search costs money instead of generating revenue. 

And with manual systems, employees are the ones doing the asset tracking. Maybe they update a paper form with the asset’s current location. Then they have to deliver that form to the office. Then someone at the office has to enter that data into a spreadsheet. From data entry to reporting to counts and recounts, manual asset tracking is a labor-heavy endeavor—and that means it’s more expensive than the alternative (which we’ll discuss at the end of this list).   

2. Asset Duplication 

Let’s return to our example of the grinder. One way to solve the problem is to simply buy several grinders from the start. That improves the odds that at least one of them will be when you need it. But that’s a particularly inefficient use of capital—you’re essentially doubling or tripling your potential spending. 

Poor asset tracking can also lead you to accidentally buy something you already own. If your inventory isn’t up-to-date, records may show you need another grinder, even if there’s a perfectly good one already sitting in a truck. Both scenarios lead to unnecessary expenditures.

3. Assets That Only Exist on Paper

The flip side of the asset duplication problem might be called “paper assets.” Your records indicate that you have a grinder, but you don’t actually have a grinder. Maybe it’s been stolen, or maybe it’s on another job site; either way, you won’t know what you actually need if your records aren’t both accurate and up to date. 

Manual asset tracking systems are almost never both of those things at once. The next hidden cost on our list is a big part of the reason why.    

4. Manual Data Errors 

Spreadsheets are a key element of any asset tracking system. When humans handle data entry, however, they tend to make mistakes. Those mistakes cause or compound all the costs we’ve discussed so far—and data errors are so common they’re nearly universal.   

Across industries, spreadsheets fail to accurately track assets. In a 2022 survey, 98 percent of office workers said they’d seen spreadsheet errors that cost their companies money. Any manually updated asset tracking system probably does the same.  

5. Noncompliance

The core downside of manually tracking assets is that it’s manual: People are in charge of the program. If a single employee forgets to note an asset’s location, it can easily get lost in the system. That’s more than an inconvenience if you’re contractually or legally obligated to have that asset on the job. 

The Occupational Safety and Health Administration (OSHA) requires employers to provide certain types of safety equipment. For example, OSHA standard 1926 Subpart E lists the PPE that workers must use in the construction industry, while 1926 Subpart F does the same for fire protection equipment. Failure to keep listed assets at a job site can easily lead to noncompliance—and the fines and penalties that come with it. A manual tracking system simply isn’t reliable enough to ensure compliance with OSHA, other regulatory bodies, and contractual obligations. 

Taken together, these challenges add up to serious losses. Luckily, however, there’s a simple solution—all thanks to IoT technology. 

Eliminating the Costs of Manual Asset Tracking with IoT

Digital asset tracking has moved past systems of scanners and barcodes (also, incidentally, manual systems; what if an employee forgets to scan the code?) Thanks to IoT connectivity, today’s asset tracking systems automate the task, providing real-time visibility without errors. 

In other words, they tell you where your assets are right now. Just be sure to choose an IoT asset tracking system that’s designed for dependable service. Usually, that comes from multiple options for connectivity: GPS, cellular networks, or even a proprietary Global Observation Network.

Consider the size of the asset tracking tags, as well. Some are literally too big. Look for dependable tags that fit whatever you need to track, even if it’s as small as a handheld tool. Finally, consider the cost. Given all the hidden expenses of tracking things manually, most IoT asset trackers will provide an attractive ROI—but some have lower costs of ownership than others. You should be able to find a solution for as low as $2 per month, per asset. 

With IoT tracking your assets, all those hidden costs will evaporate—and that grinder will always be there when you reach for it. 

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  • Asset Tracking
  • Automation
  • Equipment Tracking
  • Inventory Management
  • Process Automation

  • Asset Tracking
  • Automation
  • Equipment Tracking
  • Inventory Management
  • Process Automation

参考译文
手工资产跟踪的隐藏成本(以及如何结束它们)
假设你经营一家建筑公司,你有一台非常好用的研磨机。该工具只需花费你80美元,但它在工作中产生了很大的价值。太好了,对吧?但如果你需要研磨机,而它却不在你该去的地方怎么办?这就是成本开始增加的地方。寻找一件丢失的工具平均需要90分钟——一个半小时来支付没有生产的劳动力的工资。你可能不得不推迟工作,直到找到替代者;这是更多的生产力损失。如果你找不到研磨机,你就得买一个新的。现在你要多赔80美元。把所有这些加起来,那个放错地方的研磨机可能会让你的公司损失300美元以上:是购买价格的四倍。像这样的场景在建筑行业中经常出现,但是糟糕的手工资产跟踪问题扩展到了各个行业。现场服务公司失去了便携式厕所。物流公司失去了拖车。零售商失去了他们的商品。事实上,2014年,美国零售商因盗窃、欺诈和简单的管理失误损失了价值440亿美元的商品。正如这个数字所表明的,问题不仅仅是盗窃(尽管这肯定是一个问题)。而是很难跟踪所有东西的位置。你需要的工具可能在工作现场,卡车上,或丢失在仓库。如果没有一个准确的实时更新的库存,你就不能在需要的时间把资产放在需要的地方。这种不确定性代价高昂。如果你用纸质表格、电子表格、甚至打孔卡(这是经常发生的)手工记录你的资产,你花的钱可能比你想象的要多。以下是手工资产跟踪的五个隐藏成本,然后是一个解决方案,可以消除所有这些成本:无论员工是否创造了价值,你都必须支付他们工资。他们花在寻找失踪资产上的每一分钟都是一种损失;搜索需要花费金钱,而不是产生收入。在手动系统中,员工是负责资产跟踪的人。也许他们会更新一张纸表格,写上线人的当前位置。然后他们必须把表格送到办公室。然后,办公室的某个人必须将这些数据输入到电子表格中。从数据输入到报告,再到计数和重新计算,手工资产跟踪是一项繁重的工作—这意味着它比替代方法更昂贵(我们将在本列表的最后讨论)。让我们回到研磨机的例子。解决这个问题的一个方法就是从一开始就买几个研磨机。这就增加了在你需要的时候,他们中至少有一个会出现的几率。但这是一种特别低效的资本使用方式——实际上你的潜在支出是原来的两倍或三倍。糟糕的资产追踪也可能导致你不小心买到你已经拥有的东西。如果你的库存不是最新的,记录可能会显示你需要另一台研磨机,即使已经有一台非常好的研磨机在卡车上了。这两种情况都会导致不必要的支出。资产复制问题的另一面可能被称为“纸质资产”。你的记录显示你有一台研磨机,但实际上你并没有。也许是被偷了,或者是在别的工地上;不管怎样,如果你的记录既不准确又不最新,你就不知道你真正需要什么。手动资产跟踪系统几乎不可能同时做到这两件事。我们清单上的下一个隐藏成本是很大一部分原因。电子表格是任何资产跟踪系统的关键元素。然而,当人类处理数据输入时,他们往往会犯错误。这些错误导致或加重了我们迄今为止讨论过的所有成本——数据错误是如此普遍,几乎是普遍的。 在各个行业,电子表格都无法准确跟踪资产。在2022年的一项调查中,98%的办公室员工表示,他们看到过电子表格错误,让公司损失了钱。任何手动更新的资产跟踪系统都可能做同样的事情。手动跟踪资产的核心缺点是它是手动的:人们负责程序。如果一个员工忘记记录资产的位置,它很容易在系统中丢失。如果你在合同或法律上有义务在工作中使用这些资产,那就不仅仅是不便了。职业安全与健康管理局(OSHA)要求雇主提供某些类型的安全设备。例如,OSHA标准1926子部分E列出了工人在建筑行业必须使用的个人防护装备,而1926子部分F同样规定了消防设备。未能在工作地点保留列出的资产很容易导致不遵守规定——以及随之而来的罚款和处罚。手动跟踪系统根本不够可靠,无法确保符合OSHA、其他监管机构和合同义务。这些挑战加起来就是严重的损失。幸运的是,有一个简单的解决方案——这都要归功于物联网技术。数字资产跟踪已经超越了扫描仪和条形码系统(顺便提一句,还有手动系统;如果员工忘记扫描代码怎么办?)多亏了物联网连接,如今的资产跟踪系统实现了任务自动化,提供了实时可见且无错误。换句话说,它们告诉你你的资产现在在哪里。一定要选择为可靠服务而设计的物联网资产跟踪系统。通常,这需要多种连接方式:GPS、蜂窝网络,甚至是专有的全球观测网络。还要考虑资产跟踪标记的大小。有些真的太大了。寻找可靠的标签,适合你需要跟踪的任何东西,即使它像一个手持工具一样小。最后,考虑一下成本。考虑到手动跟踪的所有隐藏费用,大多数物联网资产跟踪器将提供有吸引力的投资回报率——但有些拥有成本比其他的低。您应该能够找到一个解决方案,每个资产每月低至2美元。有了物联网来追踪你的资产,所有那些隐藏的成本都将消失——当你伸手去拿的时候,研磨机就会一直在那里。
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